REFER A PATIENT

We’re on the same team and ready to help your patient get back on track

Author Health provides behavioral health care for older adults enrolled in Medicare Advantage and Special Needs Plans. Submit a referral below, call us directly, or do a warm handoff with your patient while they are still in your office. We’ll handle everything from there and keep you in the loop each step of the way.

Our call line is open every day from 8am-7pm ET. After hours, leave a voicemail and we will return your call the next day.

Rather send us a message?

For new patient inquiries, our call line is open every day from 8am-7pm ET. After hours, leave a voicemail and we will return your call the next day. For established patients, we have 24/7 support for urgent needs. Those calls will be triaged by staff who involve the on-call clinician as necessary.

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What happens after you refer

Our goal is to make every step easier; your first call is no exception. Here's a sense of what we'll cover together in your first conversation.

step 01

We will receive your referral immediately.

Standard referrals submitted through the form go directly to our intake team. For urgent or crisis referrals, call us, and we'll respond in real time to get your patient started and supported.

step 01

We reach out to your patient within one business day.

Our team contacts the patient, confirms their insurance coverage, and handles all scheduling and reminders. You do not need to manage any of these steps. If the patient needs help with technology for virtual visits, we’ll handle that too.

step 01

Your patient is seen within 7 to 10 days.

For standard referrals, our goal is a first appointment within two weeks. Urgent cases are seen within 24 to 48 hours. Crisis and same-day appointments are available while your patient is still in your office or is already in our system.

step 01

You receive consultation notes and engagement updates.

We send information back to your team after appointments. You will know when your patient is engaged in care, and we coordinate directly with you if anything changes. Referrals do not disappear here, and you’ll continue to be an important part of their progress.

Common provider questions about our services

We’re here to support you and your patients. Here are some commonly asked questions, but feel free to call us anytime to talk over if your patient would benefit from our additional care.

Together, we can do more for your patients.

Use the form or call us directly. We will take it from there.

Illustration for the patient referral call-to-action