GET SUPPORT

We're here when you need us

Our team is ready for your call. If you'd prefer to send a message, fill out the form, and we'll get back to you soon.

For new patient inquiries, our call line is open every day from 8am-7pm ET. After hours, leave a voicemail and we will return your call the next day. For established patients, we have 24/7 support for urgent needs. Those calls will be triaged by staff who involve the on-call clinician as necessary.

Rather send us a message?

For new patient inquiries, our call line is open every day from 8am-7pm ET. After hours, leave a voicemail and we will return your call the next day. For established patients, we have 24/7 support for urgent needs. Those calls will be triaged by staff who involve the on-call clinician as necessary.

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What to expect next

We’re set up to make sure you’re fully heard and taken care of every step of the way. Here's what care at Author Health actually looks like.

step 01

Someone from our team will contact you

Whether you filled out the form or called us directly, a real person will be in touch shortly. If you're a family member or caregiver reaching out, we’re here to talk over what you’ve been seeing and get things started for your loved one, too.

step 02

We’ll answer your questions

This first call is just a conversation. We'll ask questions about what's been going on, check your coverage on the spot, and start to get a sense of what kind of support might be the right fit. There's no commitment, no pressure; you can ask us anything.

step 03

We match you with the right care team

Once we have a sense of what you need, we'll connect you with the right people, whether that's a therapist, a psychiatrist, a care coordinator, or some combination. Our goal is to have you seen within 7 to 10 days.

Looking for something specific?

If you have questions related to billing, finance, press, or partnership, please call 1-800-423-4400.