You don't have to figure this out on your own

This is the most common worry we hear, and it's a fair one. Often, older adults aren't sure they need help, are skeptical, or even nervous about getting care at first. Our team is trained to start the conversation gently, focus on how they've been feeling rather than any label, and let them decide what feels right. You can call us before they're ready, and we can talk through how to approach it so you both can start getting some extra support.

Yes, with their permission. Once your loved one signs a release, we can communicate with you about their care. Many caregivers stay closely involved, attending visits, asking questions, and helping their loved one follow through. The level of involvement is something you and your loved one decide together. Author Health also offers caregiver support, including guidance on burnout and difficult conversations.

For most patients, our care is covered with little to no out-of-pocket cost. We're in-network with traditional Medicare (including the GUIDE program), Medicare-Medicaid dual-eligible plans, and many Medicare Advantage and Special Needs Plans. We'll verify coverage before the first appointment so there are no surprises. Check your loved one's coverage.

This is one of the most common concerns we hear, and one of the easiest to remedy. Our team can call your loved one before their first visit to walk through the technology, send a practice link, or even come to their home in person to help with setup before their appointments. If they don't have a device or reliable internet, we can provide both. Learn more about virtual care and tech support.

We work alongside your loved one’s existing doctors. Author Health focuses on behavioral and cognitive health, while their primary care doctor continues to manage their overall care. Our team shares notes with their PCP and coordinates so everyone is on the same page about your loved one'ss goals andworksg togetherto keep theme as healthy as possible.

Yes. About a third of our clinicians are bilingual or trilingual, including Spanish and Haitian Creole. We also have bilingual community health workers in many of the markets we serve, and translation services are available for other languages, including American Sign Language.