HOW VIRTUAL CARE WORKS

Care from home, with real help.

We bring care to you through virtual visits with in-person help to get you set up. No driving, no figuring it out on your own, just support wherever you feel most comfortable.

Call Us  · 1-800-423-4400
Illustration representing virtual care

We get it. Technology can feel overwhelming.

Some people we work with feel a little nervous before their first visit. After that, they tell us they actually love it.

Virtual care means you can get help faster, without leaving home. No long drives. No waiting weeks for an appointment. And no worrying about whether you'll be able to figure it out on your own, because you won't be alone.

Here's what a virtual visit looks like

We've made every step easy. Here's exactly what happens.

step 01

We schedule you & plan for your visit

When we book your first visit, we'll ask if you'd like help with the technology. If you say yes, we'll set you up with extra in-person support before the day arrives.

step 02

A real person helps you get ready

If you'd like extra help, we can do a quick practice call so you know exactly what to click on the day of your visit. No surprises or getting flustered right before your appointment.

step 03

Join from wherever you are

On the day of your visit, you'll click a link sent to your email or phone. This will add you to a virtual “waiting room,” where you will click a button labeled "Knock" to let the team know you're ready.

step 04

You meet your care team

You'll first meet briefly with a medical assistant, then your provider joins to spend real, unhurried time with you to get to know you and listen to how you’d like support.

Not sure if our virtual care is right for you?

Answer a few short questions to see if Author Health is a good fit for you.

Illustration for the call-to-action section

Common virtual care questions

Answers to the questions we hear from older adults and caregivers about our virtual services.

We'll meet you where you are

Whether you have questions about how virtual care works or you're ready to schedule your first visit, give us a call or reach out below.

For new patient inquiries, our call line is open every day from 8am-7pm ET. After hours, leave a voicemail and we will return your call the next day. For established patients, we have 24/7 support for urgent needs. Those calls will be triaged by staff who involve the on-call clinician as necessary.

Rather send us a message?

For new patient inquiries, our call line is open every day from 8am-7pm ET. After hours, leave a voicemail and we will return your call the next day. For established patients, we have 24/7 support for urgent needs. Those calls will be triaged by staff who involve the on-call clinician as necessary.

Who’s reaching out to us?
Next
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Back