What happens after you refer
Our goal is to make every step easier; your first call is no exception. Here's a sense of what we'll cover together in your first conversation.
We will receive your referral immediately.
Standard referrals submitted through the form go directly to our intake team. For urgent or crisis referrals, call us, and we'll respond in real time to get your patient started and supported.
We reach out to your patient within one business day.
Our team contacts the patient, confirms their insurance coverage, and handles all scheduling and reminders. You do not need to manage any of these steps. If the patient needs help with technology for virtual visits, we’ll handle that too.
Your patient is seen within 7 to 10 days.
For standard referrals, our goal is a first appointment within two weeks. Urgent cases are seen within 24 to 48 hours. Crisis and same-day appointments are available while your patient is still in your office or is already in our system.
You receive consultation notes and engagement updates.
We send information back to your team after appointments. You will know when your patient is engaged in care, and we coordinate directly with you if anything changes. Referrals do not disappear here, and you’ll continue to be an important part of their progress.